SHIPPING DELAY CORONAVIRUS 2020
NOTICE:
Due to the spread of the Coronavirus, most of our warehouses had to be temporarily closed for the safety of the workers before. However, we have started shipping out orders again since around the beginning of March! Most orders should be sent on time now, but please keep in mind that some of our items could be out of stock and slow to restock because of this pandemic.
Many countries have also started taken emergency measures one after another. If the destination country has restrictions on transportation/shipping services and causes delays, we will not accept that as a reason for returns/refunds and reshipment.
If we give a refund for an item that you ordered out of nowhere, it is because we do not have stock of this item anymore. Some of our suppliers still haven't recovered from this and some have decided to close indefinitely. We will try our best to fulfill orders to the best of our abilities, so please be patient with us. Please do not send us emails with bold letters or profanity to catch our attention as we get stressed out as well.
For orders that are placed during the Coronavirus pandemic, are time sensitive, and still hasn't shipped, we will gladly give a full refund. Please shoot us an email with your 'order number and refund' in the email subject. (i.e. Order #0000 Refund)
We apologize for the unforseen circumstances and thank you so much for your patience. Our hearts go out to all the individuals suffering with the Coronavirus.
Frequently Asked Questions
SHIPPING
Yes, we ship all over the world, except the EU.
Orders will take 5-15 business days after processing to arrive depending on where you live. Delivery details will be provided in your confirmation email.
We provide tracking for every order. Tracking will be available once your product is shipped.
ORDERS
We know you're excited! We will also try to get your order out ASAP, but please allow 3 - 7 business days of processing and production time for your order to ship out.
You are able to cancel your order within 24 hours after applying for cancellation through email. Please email: off.lethaldreams@gmail.com with the subject line "CANCEL" your order number.
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at off.lethaldreams@gmail.com. If the address is wrong, we can correct this within 24 hours. We cannot be liable for packages delivered to the incorrect address.
We do ship every item after quality checks. Despite this, we are humans too and will make mistakes.
If it arrives damaged, please contact us with:
- Your order number.
- A picture of the damaged product.
- A picture of the shipping label.
Once received and checked, we'll be happy to send out a replacement.
Please shoot us an email at off.lethaldreams@gmail.com and let us know what the problem is! Although we do not accept returns unless the item arrived defective, we do accept size exchanges. Buyers are responsible for the return shipping fee if exchanging.
We are very sorry. It doesn't happen often, but nobody's perfect! Email us at off.lethaldreams@gmail.com and we will work with you to make it right.
If this happens to you, please contact us with:
- Your order number.
- A picture of the error, so we can verify your claim.
- A picture of the shipping label
Once received, we'll be happy to send out a replacement.
If we still haven't managed to answer your question, please feel free to contact us at off.lethaldreams@gmail.com with your order number in the subject line. We will do our best to reply within 1-3 business days!