FREE SHIPPING ON ALL ORDERS (Notice: Coronavirus Shipping Delay 2020)

FAQs

Q: I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 3 - 7 business days of processing and production time for your order to ship out.

Q: HOW LONG IS THE SHIPPING TIME?
U.S orders will be shipped via CJPacket, USPS, FedEx & DHL and International Orders will be shipped depending on the fulfillment center the product is from.
  • Average transit times to the United States: 5 - 20 Business days
  • Average transit times to International: 7 - 45 Business days

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

Q: WHERE DO I TRACK MY ORDER?

After the shipping confirmation is sent, please press on the 'View your order' option and it should take you to the order summary page. Please copy and paste the tracking number onto the website www.17track.net/en to track your order!

Q: TRACKING INFORMATION IS NOT SHOWING UP?

Orders cannot be tracked right after the shipping confirmation email is sent. It takes time for it to arrive at the shipping center to be sent, so please give it 3-5 days for the shipping information to update!

Q: WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe.

Q: CAN I CANCEL MY ORDER?
You are able to cancel your order within 24 hours after applying for cancellation through email. Please email off.lethaldreams@gmail.com with the subject line "CANCEL".

Q: I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at off.lethaldreams@gmail.com. If the address is wrong, we can correct this within 24 hours. We cannot be liable for packages delivered to the incorrect address. 

Q: MY ITEM ARRIVED DAMAGED
We do ship every item after quality checks. Despite this, we are humans too and will make mistakes.

If it arrives damaged either due to quality checks or mail service mistreatment, please contact us with:
- Your order number.
- A picture of the damaged product.
- A picture of the shipping label.

Once received, we'll be happy to send out a replacement.

Q: HOW DO I RETURN OR EXCHANGE MY ITEM?

A: Please shoot us an email at off.lethaldreams@gmail.com and let us know what the problem is! Although we do not accept returns unless the item arrived defective, we do accept size exchanges. Buyers are responsible for the return shipping fee if exchanging.

Seasonal items cannot be returned after the holiday they were intended for. 

If a refund is determined to be warranted, we will process a refund. Refunds typically take 1-3 business days to process once we have issued them.

Q: YOU MADE A MISTAKE ON MY ORDER

A: We are very sorry. It doesn't happen often, but nobody's perfect. Email us at off.lethaldreams@gmail.com and we will work with you to make it right.

If this happens to you, please contact us with:

- Your order number.
- A picture of the error, so we can verify your claim.
- A picture of the shipping label
Once received, we'll be happy to send out a replacement.
 
Q: I ORDERED 2+ ITEMS, BUT ONLY RECEIVED ONE! WHERE'S THE REST OF MY ORDER?
We have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So please do not panic if you do not receive all of your items at once because the rest are on the way!

 
I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?

If we still haven't managed to answer your question please feel free to contact us at off.lethaldreams@gmail.com or shoot us a dm @off.lethaldreams with your order number and we will do our best to reply within 1-5 days!